Reference

What You Need to Know Before You Open an Account

Access to 7555bd depends on the laws that apply where you are — eligibility varies by region, and it is your responsibility to check whether use is permitted under local law.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket payment termsData handling & retentionContact paths for legal queries
7555bd What You Need to Know Before You Open an Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a specific legal question about your account, an eligibility concern, or a request related to data held about you, our support team can route your query to the right place. Reach out through any of the channels below and state clearly that your query is legal in nature so we can handle it accordingly.

Live Chat Start a live chat session directly from the account screen. State your legal query in the opening message and we will escalate it to the appropriate team.
Email Support Send legal, data or eligibility queries by email. Include your registered account details and the nature of your request so we can respond with the right documentation.
Account Help Centre The Help Centre inside your account covers regional access questions, wallet verification steps for bKash and Nagad, and account-status queries.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

We keep account data only as long as it is needed for legal, operational or security purposes. You can request a copy of the data we hold or ask us to delete it — submit that request through email support with your account details. Account security relies on OTP verification tied to your registered mobile number, meaning access changes require you to confirm ownership at each step.

Data Retention

We hold your account data for as long as required by our operational and legal obligations. Once that period ends, data is deleted or anonymised in line with our internal retention schedule.

Cookie Use

Cookies on 7555bd track session state and account preferences only. We do not sell cookie data to third parties. You can manage cookie settings through your browser at any time.

Account Security

Every account change — including wallet links for bKash, Nagad, or Rocket — requires OTP confirmation to your registered mobile number. This step cannot be bypassed and protects you from unauthorised changes.

Your Rights

You have the right to request access to your data, correct inaccurate records, or ask for deletion. Contact us by email with your account ID and we will respond within a reasonable timeframe.

Common Questions About Legal Access and Your Account

These are the questions we receive most often about legal eligibility, account rights and data. If your question is not covered here, use the email or live chat contact paths listed above.

Access depends on your local law and the eligible regions we serve. We do not confirm legality for any specific location — check your local regulations before opening an account.

Accounts appearing to operate from restricted regions may be suspended pending review. If this happens to your account, contact support by email with your account ID to start the review process.

Yes. Send a data access request to our support email with your registered account details. We will respond with a summary of data held and the options available to you.

Using any of these payment methods to fund your account means you confirm you are acting within local law. Each wallet provider's own terms also apply alongside ours for those transactions.

Submit a deletion request by email, include your account ID and a clear statement of what you want removed. We will action it in line with our retention obligations and confirm completion.

The English version of our terms is the governing document in any dispute. The applicable jurisdiction is stated in the full terms document available through your account Help Centre.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.